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At Aroma Craft, we aim to deliver your favorite Attars to your doorstep as quickly, safely, and efficiently as possible. This Shipping Policy explains our delivery process, timelines, charges, and related details.
1. Shipping Locations
We currently ship across India.
If your location is not serviceable at the time of order, we will notify you and issue a full refund if necessary.
2. Processing Time
- All orders are processed within 1–2 business days (excluding Sundays and public holidays).
- You will receive a confirmation email or message with tracking details once your order is dispatched.
3. Delivery Time
Estimated delivery times:
- Metro cities: 3–5 business days
- Other regions: 5–7 business days
- Remote areas: 7–10 business days
Please note: Delivery times may vary due to factors beyond our control, such as courier delays, weather, or regional restrictions.
4. Shipping Charges
- Free Shipping: On all orders (No minimum order value require)
Shipping charges (if applicable) will be clearly mentioned at checkout before you make the payment.
5. Order Tracking
Once your order is shipped, you will receive:
- An email and/or SMS with the tracking number and courier details
- You can track your shipment through the courier partner’s website or directly from your Aroma Craft account.
6. Delivery Partners
We work with trusted logistics providers like Delhivery, Blue Dart, India Post, etc. to ensure timely and secure deliveries.
7. Delays or Issues
If your order is delayed or lost in transit, please contact our support team at:
- Email: info@aromacraftindia.com
- Phone/WhatsApp: +91 988 777 8752
We will work with the courier to resolve the issue or arrange a replacement/refund if necessary.
8. Incorrect Address or Failed Delivery
Please ensure that your shipping address and contact details are accurate when placing your order. We are not responsible for:
- Failed deliveries due to incorrect/incomplete addresses
- Unavailable recipients at the time of delivery
In such cases, the customer may be responsible for any re-shipping charges.
9. Contact Us
If you have any questions about our Shipping Policy, feel free to reach out:
Aroma Craft
Email: info@aromacraftindia.com
Phone: +91 988 777 8752
Website: https://aromacraftindia.com/contact-us
Thank you for shopping with Aroma Craft. We appreciate your trust in our products and service.