Effective Date: 11.06.2025
At Aroma Craft, we understand that plans can change. Our Cancellation Policy is designed to be fair and transparent while ensuring smooth processing of orders and deliveries.
1. Order Cancellation Before Shipping
You can cancel your order before it has been shipped.
To request a cancellation:
- Contact us immediately via email or phone/WhatsApp
- Provide your Order ID and reason for cancellation
Email: info@aromacraftindia.com
Phone/WhatsApp: +91 988 777 8752
If your cancellation request is received in time, we will cancel the order and issue a full refund to your original payment method.
2. Order Cancellation After Shipping
Orders cannot be canceled once they have been shipped. If the shipment is already in transit, you may choose to:
- Refuse the delivery (in select cases)
- Contact us to discuss possible return options (subject to Return Policy)
Please refer to our Refund & Returns Policy for more details.
3. Cancellation of Cash on Delivery (COD) Orders
We encourage customers to place COD orders responsibly. Frequent or unjustified cancellations of COD orders may lead to account restrictions or denial of COD option in the future.
4. Aroma Craft’s Right to Cancel Orders
We reserve the right to cancel orders under certain circumstances, including but not limited to:
- Product out of stock or discontinued
- Pricing or listing errors
- Payment issues or failed verification
- Suspected fraudulent or high-risk transactions
In such cases, customers will be notified and receive a full refund (if payment was made).
5. Refund Timeline
Refunds for cancelled orders (if applicable) are processed within 5–7 business days to the original payment method.
6. Contact Us
If you have any questions or need help with an order cancellation, please contact us:
Aroma Craft
Email: info@aromacraftindia.com
Phone: +91 988 777 8752
Website: http://aromacraftindia.com/contact-us
Thank you for choosing Aroma Craft. We appreciate your understanding and support.